Help Centre
To create an account, download the Rented application on the App Store or Google Play. After the download is complete, open the application and select the signup option. You must sign up with a valid email address, follow the onboarding process and complete your profile by adding a clear profile image and verifying your identity.
Lenders have full control over how much they would to list their item for. Each listing shows shows the daily rental cost. As a renter, you can message the lender to negotiate a discount or extended rental period. Renters and Lenders are charged a 10% service fee, which goes towards helping our 24/7 support team and keeping our platform running!
The rental period is based on the dates you choose for your rental request which are full days. You should receive the item before your rental period and return it the day after your rental period is over.
For example, you request an item for Friday, Saturday, and Sunday. The lender will send a receipt of your rental by the end of Thursday, and as a renter, you should return the item first thing Monday.
The minimum recommended rental period is 3 days for any item, to ensure lenders do not face too many issues, but short rental periods are allowed if the lender and renter agree. Rented does allow renters to set 1 day as the minimum.
Rented recommends using clear, high-quality images of your items worn on yourself or a friend. Please do not use any flat lay images or images of the item on a hanger. The photos should only include one model wearing the item to avoid any confusion of group photos. You can upload a total of 5 photos to each listing.
Rented is an affordable rental fashion platform, we allow a range of labels from high street, mid-market to luxury, however, all items should have a retail price of £50 and above. We do not have any restrictions on how old an item is. Aligning with consumer values, Rented will not accept any product listings with animal-based fur trims unless they are vintage.
For product categories, we only allow fashion items that are non-personal to be listed. Please do not list items such as swimwear or lingerie.
Rented provides users with a variety of delivery options. Rented recommends arranging meet-in-person delivery at a public location to pick up and return your rented item. If in-person swaps can not be made, users can pick up and drop off rented items at one of our local Rented pickup locations (check-in application availability with your postcode). Rented recommends these first two options whenever possible as it is the most sustainable choice! ​
We also offer a postal service method or bicycle courier to deliver items. Users should make sure to use our free 100% compostable poly mailer bags, stickers, paper tapes, and tissue paper made in collaboration with our partner Noissue. Just shoot us an email to request shipping materials! ​The lender will charge a flat fee and should send the item via Royal Mail tracked. By requesting postage shipping, you will also need to return the mail at your own cost, unless agreed otherwise with the lender.
All lenders are required to clean items ready for usage. If you feel an item has not been cleaned upon arrival, please contact your lender and our help team. We recommendy you take photos with a digitial camera with time stamps as soon as the item arrives to collect evidence that can be used to resolve the dispute.
If your item does not arrive on time, we recommend first communicating with the ender to resolve the issue. If the suitation needs to be escalted, contact help@rented.com and we will begin a disputing process. Both the lender and the renter will need to provide proof of late delivery with receipts of postage and delivery. Based on evidence, Rented will require the party at fault to refund the other.
Lenders are fully responsible for the cleaning of rental items. If an item needs a particular type of cleaning such as dry cleaning, a cleaning fee will be added to the total rental cost by the lender. You do not need to clean an item before returning it but if you would like to, ensure you speak with the lender for consent and correct garment care.
We recommend first communicating and resolving any issues with the lender. Should the situation require escalation, Rented will resolve all conflicts between lenders and renters and reimburse lenders of damage or loss on a case-by-case basis. To begin a dispute process contact us on help@rented.com, by telephone, or via our live chat. Users must include all evidence such as in-application messages, receipts and details in your claim to have Rented Protection. Rented may charge renters a payable amount to compendate lenders for any loss or damage to an item.
Sometimes things go wrong! The Rented Support team is here to help resolve any conflicts and disputes between lenders and renters. To begin a dispute process contact us on help@rented.com, by telephone, or via our live chat. Users must include all evidence such as in-application messages, receipts and details in your claim to have Rented Protection.





